Frequently Asked Questions (F.A.Q)

To place an order, go to the Professional Webshop menu. Here you will see all the products in all the available sizes, as well as offline materials and tools. Simply choose the product, select the size, and indicate the quantity you would like to order.

Packages usually arrive at the delivery address within 3 business days.

If your package arrives damaged, always make sure to file a report with the courier!

 

After that, please send an email to marketing@oxygenihair.hu In the email, be sure to include your order number and attach 1-2 photos of the damage, including the damaged items and the box.

In case of a package that is missing certain products, please send an email to marketing@oxygenihair.hu so we can replace the missing item.

We kindly ask you to always include your order number in the email, as well as specify the exact number and size of the missing products from the package.

Our packages are now being delivered by Express One courier company, so you can track your packages on the Express One tracking page. You can search for your package using the 24-digit identification number provided by Express One via email, which you should enter into the top row on the mentioned page.

Unfortunately, no, once orders have been placed, we are unable to make changes at the new logistics center. We kindly ask you to carefully check your order before submitting it to ensure that everything you need is included.

If you forgot/missed adding a product to your order, unfortunately, you will need to place a new order as we are unable to add it to the existing package afterward.

If you see that the oxygen tank holder is out of stock, meaning it shows 

“0 units available” in the professional webshop, please send us an email to info@oxygenihair.com, and we will arrange it for you.

You can find a tutorial video about the use of oxygen tanks and spray guns HERE, where we explain in detail exactly how to use, operate, clean, and repair them.

FREQUENTLY ASKED QUESTIONS ABOUT THE LOYALTY POINTS SYSTEM:

You can see your currently available loyalty points in the “My Account” section.

You earn points with every purchase. For every 1000 HUF spent, 1 point is credited to your account.

You can redeem your points here: https://partner.oxygenihair.hu/husegpont-bevaltas/. Choose the gift that you like the most and click the redeem button. In case of free shipping, you will receive a coupon code, which you can redeem during your next purchase. However, it’s important to note that if you choose a gift product, it will appear in your shopping cart, so make sure that you redeem points for gift products when you intend to make a purchase!

Of course! Your points continuously accumulate. Whatever amount you redeem, that much will be deducted. If you have 100 points left, you can carry them over to your next purchase or save them for a bigger gift.

FREQUENTLY ASKED QUESTIONS ABOUT HAIR TREATMENT PRODUCTS:

Yes, with the proper hair care routine! Our Detox Wash and Sensitive Wash products, supplemented with any of our hair end care Mask products, perfectly address this issue.

It’s unlikely that using a shampoo alone will make a significant change. For those who want to manage hair loss with home care routines without oxygen therapy, we recommend our product combinations and recipes compiled on our hair loss and hair growth page. Recommended products for basic hair loss are: Hair Loss Shampoo, Hair Loss Mask, Pure Aloe Vera, Vitamin Serum, and H2O Thermal. Additionally, appropriate examinations and lifestyle changes, which include reducing chemicals, are necessary.

Caring for dry hair and scalp is a challenge even for trichologists. To treat this problem, you will need more products for home care as treating dehydration while enriching the scalp with vitamins and minerals, as well as managing inflammation, are necessary for long-term results.

Washing your hair twice a week is recommended, but three times can still be acceptable if necessary. Washing more than this or less than twice is not considered ideal. Daily hair washing is particularly harmful to the function of the sebaceous glands as it leads to continuously intense sebum production.

In cases of dry scalp, fungal overinfection is possible, while in oily scalps, bacterial overinfection could occur. Often, scalp itching is due to dehydration or dryness, but it can also occur due to infrequent hair washing. In both cases, it can be balanced with a proper hair care routine and using supplementary products between washes.

Oily roots with dry ends, oily seborrhea with dry dandruff? Or oily-dry scalp with intense hair loss? Our customizable recipes offer perfect solutions, which can be continuously adapted to the current condition of your scalp. For mixed scalp types, it is advisable to consider the dominant problem or the problem affecting a larger area. Our 100 ml products help you test which product is best for your scalp.

For quick solutions to these, we recommend a combination of oxygen therapy treatments and home products, but of course, using only the at-home product bundles can also help a lot. For these dermatological issues, it’s necessary to complete the entire care routine, hydrating and softening the skin even multiple times a day. Continuously clean and treat the inflammation, and nourish the irritated areas with vitamins and minerals. We offer products for every step and recommend recipes for treating the scalp and the entire body.

 

Although it may not seem so, sulfates can be very aggressive on sensitive scalps. They negatively affect the function of the sebaceous glands, so if someone has underactive glands, they will produce even less sebum. If someone has an overly oily scalp, it can provoke overactivity. Based on this, all types of sulfate derivatives should be avoided in both scalp and body care.

Every shampoo and wash is a concentrate, including the product you are currently using, you just may not be aware of it! Manufacturers and distributors do not aim to recommend using these products diluted in an applicator because without it, you will use at least 30% more during each wash. This excess is not only harmful to you but also to the environment, as the unnecessary amount of shampoo flows down the drain into our drinking water, continually increasing its microplastic content, which eventually makes it undrinkable! For the protection of both yourself and the environment, use an applicator and plastic-free hair care products!

Our products are used even by newborn infants who have dermatological issues from just a few days old. All our products are 100% natural and do not contain any allergenic substances, making them safe for use by expectant mothers and babies alike.




FREQUENTLY ASKED QUESTIONS ABOUT COSMETIC PRODUCTS

Most of our products are 100% multifunctional, meaning they can serve not just as shampoo but also as face wash, shower gel, and baby bath, or not only as a hair end care cream but also as a cream for the face and entire body! All our products are certified for cosmetic use, so you can safely use them on your entire body.

Our products have been developed over many years to enhance each other’s effects and work together. They are constructed with a micromolecular structure, which allows them to absorb deeply into the skin.

Our products contain allergy-free scents and are 100% free of chemicals, thus they do not contain artificial or allergenic fragrances. Our perfumes are 100% allergen-free natural scents.

We recommend using serums after cleansing (always with a carrier, which helps the serum penetrate deeper, such as Aloe Vera Gel or Pure Aloe Vera), followed by a moisturizing cream or sunscreen.

Significant improvement can be seen after just two weeks of use. It’s important to establish the right skincare routine and eliminate other chemical-containing products.

Yes, our creams are certified for cosmetic use on the face and entire body. They do not need to be rinsed off, although our Mask products should be rinsed off after a 5-10 minute application.

 

You can use all of our Wash products on the face and entire body, as none of them contain sulfates or other chemical foaming agents, so they do not irritate the skin. Our Detox Wash is recommended for deep cleaning, exfoliation, or treating oily skin issues. Sensitive Wash is for daily care of oily, combination, or easily shiny skin, and Hydrate Wash is recommended for cleaning dry and sensitive skin.

 

Oils cannot properly absorb and remain on the surface of the skin unless aided by a carrier that facilitates deeper penetration. Only a few drops of our oils are necessary, to which we add either Pure Aloe Vera or Aloe Vera Gel, about 5-10 ml. The oil is mixed with the carrier in your hand, an applicator, or a spray bottle, making it easy to handle and allowing it to absorb immediately.

Following a recipe for your skin, you can mix several products into an applicator or spray bottle. During the skincare routine, the steps can also be mixed on your palm and applied sequentially.

Body masks should be thoroughly rinsed off after a 5-10 minute application, after which creams can be applied that do not need to be rinsed off. At Oxygeni, you won’t find traditional body lotions because our “body care” occurs in two steps: cleaning with a Wash product followed by a body mask and then moisturizing.

Our plastic bottles are made from biodegradable plastic with a decomposable label. The bottle should not be placed in the selective plastic collection but rather in communal waste since it is not recyclable but will decompose quickly once it reaches the landfill. Only microorganisms (like fungi) present at landfills can break it down, and these are certainly not found in your bathroom.

All our products are made from the freshest ingredients and are manufactured freshly. We produce every product every three months, ensuring that our customers receive 100% natural and 100% fresh cosmetics.